Return & Refund Policy

Last Updated: September 2026

At TIBB Organics, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us so we can help.

1. Returns

Returns can be requested within 7 days of delivery if:

• The product is unused and in its original condition.
• The original packaging and seal are intact.
• You provide your order number or proof of purchase.

For hygiene and product-safety reasons, opened or used products are generally not eligible for return unless they arrive damaged, defective, or incorrect.

2. Damaged, Defective or Wrong Item

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Send your order number along with clear photos of the product and packaging.
• Once verified, we may arrange a replacement or refund.

For verified damaged, defective, or incorrect orders, TIBB Organics will cover the applicable return shipping costs.

3. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

• Online payments: Refunds will be made to the original payment method, subject to processing times.
• Cash on Delivery: We may offer a replacement or store credit for approved returns.
• Original shipping charges are generally non-refundable, unless the issue was caused by an error on our part.

4. Exchanges

If you need a different size or variant, contact us within 7 days of delivery. Exchanges are subject to product availability and the item must be unused and in its original condition.

5. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Orders that have already been dispatched may not be cancelled and will need to follow the standard return process.

6. Contact Us

For return, refund, or exchange requests, please contact TIBB Organics Support:

Email: [tiborganics.support@gmail.com]
WhatsApp/Phone: [03259442036

Please include your order number and relevant photos when contacting us.